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Exploring the Pros and Cons of Using a Customer Service Agency: Which is Best for Your Business

Exploring the Pros and Cons of Using a Customer Service Agency: Which is Best for Your Business

When it comes to providing excellent customer support, businesses have two main options: using a customer service agency or having an in-house support team. While both options have their advantages and disadvantages, it can be difficult to determine which one is better for your business. In this blog post, we…

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Active Listening And Its Role In Improving Your Customer Service

Active Listening And Its Role In Improving Your Customer Service

Healthy human relationships are founded on effective communication, and one way to ensure its effectiveness is through active listening. Active listening is when a person consciously tries to hear the other person's words while understanding the communicated message.  What is active listening in customer service? Active listening means that customer service representatives…

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Customer Support 101: Things Not to Say to Angry Customers

Customer Support 101: Things Not to Say to Angry Customers

Providing excellent customer service can be a game-changer for businesses. Lousy customer service impacts a business’s overall performance and may even lead to its failure. According to American Express, 68% of customers say that the key to their positive service experience was a pleasant customer service representative (CSR). However, no matter how…

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Chatbots and Human – Finding the Right Balance for Customer Service

Chatbots and Human – Finding the Right Balance for Customer Service

Customer service plays a vital role in bringing success to a business. Good customer service can earn a business an increase in revenue of $823 million. Over three years for a company with $1 billion in annual revenue, while bad customer service can lead to a business’s failure. A majority of…

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Reasons Why Customer Service Brings Success To Your Business

Reasons Why Customer Service Brings Success To Your Business

We’re going to tell you a story about customer service. In 2013, a Twitter user complained to an airline about their lost luggage. Now, we’re talking about social media here, where information is easily picked up by thousands of other users in just a short time. You’d expect the airline’s…

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Take A Chill Pill: How To Deal With Difficult Customers

Take A Chill Pill: How To Deal With Difficult Customers

Upset customers always have a lot of things to say, and you have to be all ears for them as a support agent. And when the other line becomes silent, how you respond will dictate the flow of the conversation. Mistakes are part of running a business.  When this happens,…

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Virtual Recruiting Assistants: Why Hire Them For Your Business

Virtual Recruiting Assistants: Why Hire Them For Your Business

A virtual assistant is someone who provides various services to businesses from a remote location. They capitalize on the continued advancement of technology that allows them to perform tasks even in their homes' comfort. They are individuals with specific knowledge and skills for a lot of industries. Virtual assistants can…

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Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

When it comes to providing excellent customer service, no amount of digital marketing tools and strategies can beat a highly driven customer service team. A great team can mobilize your business in achieving target goals and in reaching significant milestones. As your front liners who directly interact and transact with…

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Correlation Between Bad Customer Service and Overall Business Performance – An Analysis

Correlation Between Bad Customer Service and Overall Business Performance – An Analysis

There's no doubt that customer service plays a vital role in bringing success to your business. It brings customer loyalty, free promotion in word-of-mouth advertising, and can even overcome poor marketing strategies if done right. But just as excellent customer service provides your business with these benefits, bad customer service…

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Effortlessly Manage Your Blog with a Virtual Assistant

Effortlessly Manage Your Blog with a Virtual Assistant

A blog can be a powerful tool for your business. It can help drive organic traffic to your website, generate leads, and connect you with customers. However, creating and maintaining a successful blog requires effort and time. Publishing a 1000-word article is not enough; you must take additional steps to…

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7 Things Your Customers Wish You Knew About Them

7 Things Your Customers Wish You Knew About Them

Gaining customer loyalty is a crucial step in growing your business and building your brand. One of the first milestones in starting a company is achieved when you finally gained faithful customers from several failed accounts. Through this patron, news of your excellent customer service will spread across town. And…

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5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer…

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Make It A Habit: Practices That Will Help You To Be More Productive

Make It A Habit: Practices That Will Help You To Be More Productive

They say one of the toughest adversaries you encounter in your life is yourself. Especially when it comes to productivity, it truly is a battle. Every day, you are bound to encounter situations where you choose between your pleasurable interest or the interest that is beneficial to humanity. Situations like…

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We Busted These 5 Customer Service Myths You Need To Avoid!

We Busted These 5 Customer Service Myths You Need To Avoid!

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short,…

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Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers…

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Unlocking Success: How to Find the Best Virtual Assistant with the Essential Qualities and Skills

Unlocking Success: How to Find the Best Virtual Assistant with the Essential Qualities and Skills

Finding the perfect virtual assistant can be a real head-scratcher. And let's face it, training one from miles away without the benefit of nonverbal cues can be like trying to ride a unicycle blindfolded. But fear not, my friends! With the right set of skills and qualities, your virtual assistant…

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The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy…

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Fix The Errors: How Technical Support Bring Growth to Your Business

Fix The Errors: How Technical Support Bring Growth to Your Business

Have you experienced purchasing a new electronic device and being excited to use it to find out that it won't even start? You start to get irritated but still try to keep calm. And so you read the product's manual again and again, but you just can't find a way…

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How Search Engine Optimization Works For Your Website

How Search Engine Optimization Works For Your Website

Search Engine Optimization, or SEO, is a topic that most people consider too technical and perplexing to discuss. SEO terms and concepts are indeed a bit complex. However, this online marketing scheme can amp up your website performance and therefore is a great investment in the long run. Do not…

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Productivity 101: How to Make the Most of Your Time by Taking a Break

Productivity 101: How to Make the Most of Your Time by Taking a Break

We are brought up in a society where skipping lunch is equivalent to hard work, and taking a break is not written on the list of priorities to do throughout the day. When your day is jam-packed with due dates and deadlines, the tendency is you will abuse yourself by…

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The Better Choice: Virtual Assistant Agency vs. Freelance VA

The Better Choice: Virtual Assistant Agency vs. Freelance VA

Virtual assistants (VA) are individuals with a set of specialized skills that help you and your company perform small tasks or projects that they can complete independently and remotely—usually in the comfort of their homes. They are professionals who provide a wide range of virtual assistant services from administrative tasks,…

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What is the Best Live Chat Software and Why Should I Get One?

What is the Best Live Chat Software and Why Should I Get One?

In this digital age, the expectations of customers have been growing more than ever. Making your customers wait isn't the best thing to do especially during this age wherein everything is handed down to you in an instant. So to keep your business afloat and be on the right track,…

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8 Ways To Say A Positive “No” To Your Customers

8 Ways To Say A Positive “No” To Your Customers

How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is…

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Reasons Why Having A Blog Is Important For Your Business

Reasons Why Having A Blog Is Important For Your Business

Here you are, thinking whether blogging is worth it for your business. Let us get you out of the misery and answer it for you: Yes, blogging is worth it. But that’s not enough. There are still many questions left. How sure is this? What will a blog do for a…

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Types of Angry Customers and How Your Customer Service Representatives Should Handle Them

Types of Angry Customers and How Your Customer Service Representatives Should Handle Them

Dealing with angry customers happens daily; it probably happens more often within a day than receiving praise for your company for an entire week. These interactions consume the majority of your agent’s time at work, and as your company’s customer service is your business’s lifeline; they need to know how…

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12 Tips to Level Up Your Customer Service Skills

12 Tips to Level Up Your Customer Service Skills

One of the best ways to promote your business for free is by providing excellent customer service to your clients. Not only will it result in a significant increase in sales, but following good customer service practices will help you gain the loyalty of your customers. With this, you will…

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Virtual Assistants: Why You Need Them And How To Hire One

Virtual Assistants: Why You Need Them And How To Hire One

You finally finished the never-ending pile of tasks you have in just a short period and still have the rest of the day with your friends and family. Or maybe spend it on your own—some alone time. You’re probably thinking, No. That’s impossible, only in my dreams. Well, lucky for…

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Other Ways to Connect? Leveraging Social Media for a Robust Customer Service

Other Ways to Connect? Leveraging Social Media for a Robust Customer Service

Did you know that an average person spends 2 hours and 22 minutes on social media? Well, for an average person, this sounds alarming. You might want to stand up and take a walk or take a nap to rest those eyes and minds. But for a business owner like…

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12 Must-Have Software To Give Your Business A Hassle-Free Email Management Experience

12 Must-Have Software To Give Your Business A Hassle-Free Email Management Experience

Email isn’t dead. With the recent rise of social media, many are saying that email is past its prime. But according to 2019 statistics, there are 3.9 billion email users in the world.  Email remains an effective channel that allows you to listen and communicate with your customers. Huge amounts of…

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Boost Your Website Engagement through Live Chat Support

Boost Your Website Engagement through Live Chat Support

In this digital age, where everything seems accessible in just a few clicks on the internet, consumers are now starting to prioritize their convenience more seriously than ever. The online presence of the products and services that you offer might not be enough to seal the deal. Although increasing your…

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