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Fix The Errors: How Technical Support Bring Growth to Your Business

Fix The Errors: How Technical Support Bring Growth to Your Business

Have you experienced purchasing a new electronic device and being excited to use it to find out that it won't even start? You start to get irritated but still try to keep calm. And so you read the product's manual again and again, but you just can't find a way…

Reasons Why Customer Service Brings Success To Your Business

Reasons Why Customer Service Brings Success To Your Business

We’re going to tell you a story about customer service. In 2013, a Twitter user complained at an airline about their lost luggage. Now, we’re talking about social media here where information is easily picked up by thousands of other users in just a short time. You’d expect the airline’s…

Active Listening And Its Role In Improving Your Customer Service

Active Listening And Its Role In Improving Your Customer Service

Healthy human relationships are founded by effective communication, and one way to ensure its effectiveness is through active listening. Active listening is when a person makes a conscious effort to hear the words the other person is saying. While understanding the complete message that's communicated.  What is active listening in customer service? Active…

Take A Chill Pill: How To Deal With Difficult Customers

Take A Chill Pill: How To Deal With Difficult Customers

Upset customers always have a lot of things to say, and you have to be all ears for them as a support agent. And when the other line becomes silent, how you respond will dictate the flow of the conversation. Mistakes are part of running a business.  When this happens,…

Virtual Recruiting Assistants: Why Hire Them For Your Business

Virtual Recruiting Assistants: Why Hire Them For Your Business

A virtual assistant is someone who provides various services to businesses from a remote location. They capitalize on the continued advancement of technology that allows them to perform tasks even in their homes' comfort. They are individuals with specific knowledge and skills for a lot of industries. Virtual assistants can…

Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

When it comes to providing excellent customer service, no amount of digital marketing tools and strategies can beat a highly driven customer service team. A great team can mobilize your business in achieving target goals and in reaching significant milestones. As your front liners who directly interact and transact with…

Correlation Between Bad Customer Service and Overall Business Performance – An Analysis

Correlation Between Bad Customer Service and Overall Business Performance – An Analysis

There's no doubt that customer service plays a vital role in bringing success to your business. It brings customer loyalty, free promotion in word-of-mouth advertising, and can even overcome poor marketing strategies if done right. But just as excellent customer service provides your business with these benefits, bad customer service…

Free Up Your Time And Have A Virtual Assistant Manage Your Blog

Free Up Your Time And Have A Virtual Assistant Manage Your Blog

It's no secret that a blog does wonders for your business. It drives organic traffic to your website, generates new leads, connects you to your customers, and many more. This is why business owners take advantage of this powerful tool and utilize it to improve their marketing strategy.  But behind…

7 Things Your Customers Wish You Knew About Them

7 Things Your Customers Wish You Knew About Them

Gaining customer loyalty is a crucial step in growing your business and building your brand. One of the first milestones in starting a company is achieved when you finally gained faithful customers from several failed accounts. Through this patron, news of your excellent customer service will spread across town. And…

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer…

Make It A Habit: Practices That Will Help You To Be More Productive

Make It A Habit: Practices That Will Help You To Be More Productive

They say one of the toughest adversaries you encounter in your life is yourself. Especially when it comes to productivity, it truly is a battle. Every day, you are bound to encounter situations where you choose between your pleasurable interest or the interest that is beneficial to humanity. Situations like…

We Busted These 5 Customer Service Myths You Need To Avoid!

We Busted These 5 Customer Service Myths You Need To Avoid!

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short,…

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers…

Finding the Right One: Qualities and Skills Your Rockstar Virtual Assistant Should Have

Finding the Right One: Qualities and Skills Your Rockstar Virtual Assistant Should Have

Training an assistant takes time and can be difficult in some cases. It can be more challenging if you are doing it from miles away, where there are no reaction features like minimal sighs, facial expression, body gestures, and other nonverbal actions. Honestly, it is not that hard as long…

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy…

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