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Free Up Your Time And Have A Virtual Assistant Manage Your Blog

Free Up Your Time And Have A Virtual Assistant Manage Your Blog

It's no secret that a blog does wonders for your business. It drives organic traffic to your website, generates new leads, connects you to your customers, and many more. This is why business owners take advantage of this powerful tool and utilize it to improve their marketing strategy.  But behind…

7 Things Your Customers Wish You Knew About Them

7 Things Your Customers Wish You Knew About Them

Gaining customer loyalty is a crucial step in growing your business and building your brand. One of the first milestones in starting a company is achieved when you finally gained faithful customers from several failed accounts. Through this patron, news of your excellent customer service will spread across town. And…

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer…

Make It A Habit: Practices That Will Help You To Be More Productive

Make It A Habit: Practices That Will Help You To Be More Productive

They say one of the toughest adversaries you encounter in your life is yourself. Especially when it comes to productivity, it truly is a battle. Every day, you are bound to encounter situations where you choose between your pleasurable interest or the interest that is beneficial to humanity. Situations like…

We Busted These 5 Customer Service Myths You Need To Avoid!

We Busted These 5 Customer Service Myths You Need To Avoid!

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short,…

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers…

Finding the Right One: Qualities and Skills Your Rockstar Virtual Assistant Should Have

Finding the Right One: Qualities and Skills Your Rockstar Virtual Assistant Should Have

Training an assistant takes time and can be difficult in some cases. It can be more challenging if you are doing it from miles away, where there are no reaction features like minimal sighs, facial expression, body gestures, and other nonverbal actions. Honestly, it is not that hard as long…

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy…

How Search Engine Optimization Works For Your Website

How Search Engine Optimization Works For Your Website

Search Engine Optimization or SEO is a topic that most people consider too technical and perplexing to discuss. SEO terms and concepts are indeed a bit complex. However, this online marketing scheme can amp up your website performance and therefore is a great investment in the long run. Do not…

Productivity 101: How to Make the Most of Your Time by Taking a Break

Productivity 101: How to Make the Most of Your Time by Taking a Break

We are brought up in a society where skipping lunch is equivalent to hard work, and taking a break is not written amongst the list of priorities to do throughout the day. When your day is jam-packed with due dates and deadlines, the tendency is you will abuse yourself by…

The Better Choice: Virtual Assistant Agency vs. Freelance VA

The Better Choice: Virtual Assistant Agency vs. Freelance VA

Virtual assistants (VA) are individuals with a set of specialized skills that help you and your company perform small tasks or projects that they can complete independently and remotely—usually in the comfort of their homes. They are professionals who provide a wide range of virtual assistant services from administrative tasks,…

What is the Best Live Chat Software and Why Should I Get One?

What is the Best Live Chat Software and Why Should I Get One?

In this digital age, the expectations of customers have been growing more than ever. Making your customers wait isn't the best thing to do especially during this age wherein everything is handed down to you in an instant. So to keep your business afloat and be on the right track,…

8 Ways To Say A Positive “No” To Your Customers

8 Ways To Say A Positive “No” To Your Customers

How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is…

Reasons Why Having A Blog Is Important For Your Business

Reasons Why Having A Blog Is Important For Your Business

Here you are, thinking whether blogging is worth it for your business. Let us get you out of the misery and answer it for you: Yes, blogging is worth it. But that’s not enough. There are still many questions left. How sure is this? What will a blog do for a…

Types of Angry Customers and How Your Customer Service Representatives Should Handle Them

Types of Angry Customers and How Your Customer Service Representatives Should Handle Them

Dealing with angry customers happens daily; it probably happens more often within a day than receiving praise for your company for an entire week. These interactions consume the majority of your agent’s time at work, and as your company’s customer service is your business’s lifeline; they need to know how…

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