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Archive for the ‘Skill’ Category

virtual assistant

Finding the Right One: Qualities and Skills Your Rockstar Virtual Assistant Should Have

Posted on September 8th, 2020 by Roland Francis Dacillo

Training an assistant takes time and can be difficult in some cases. It can be more challenging if you are doing it from miles away, where there are no reaction features like minimal sighs, facial expression, body gestures, and other nonverbal actions. Honestly, it is not that hard as long as they have these astounding […]

24/7 customer support

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Posted on September 1st, 2020 by Roland Francis Dacillo

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy for approaching this kind of […]

Fix The Errors: How Technical Support Bring Growth to Your Business

Posted on September 1st, 2020 by Roland Francis Dacillo

Have you experienced purchasing a new electronic device and being excited to use it to find out that it won’t even start? You start to get irritated but still try to keep calm. And so you read the product’s manual again and again, but you just can’t find a way to fix the problem. This […]

Productivity 101: How to Make the Most of Your Time by Taking a Break

Posted on August 18th, 2020 by Roland Francis Dacillo

We are brought up in a society where skipping lunch is equivalent to hard work, and taking a break is not written amongst the list of priorities to do throughout the day. When your day is jam-packed with due dates and deadlines, the tendency is you will abuse yourself by making the most of your […]

8 Ways To Say A Positive “No” To Your Customers

8 Ways To Say A Positive “No” To Your Customers

Posted on June 30th, 2020 by Roland Francis Dacillo

How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is some truth to that because […]

best customer service practices

12 Tips to Level Up Your Customer Service Skills

Posted on June 7th, 2020 by Roland Francis Dacillo

One of the best ways to promote your business for free is by providing excellent customer service to your clients. Not only will it result in a significant increase in sales, but following good customer service practices will help you gain the loyalty of your customers. With this, you will be able to create a […]