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Posts Tagged ‘active listening’

Active Listening And Its Role In Improving Your Customer Service

Posted on January 24th, 2021 by Roland Francis Dacillo

Healthy human relationships are founded on effective communication, and one way to ensure its effectiveness is through active listening. Active listening is when a person consciously tries to hear the other person’s words while understanding the communicated message.  What is active listening in customer service? Active listening means that customer service representatives focus entirely on what the […]