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Posts Tagged ‘angry customers’

angry customers

Customer Support 101: Things Not to Say to Angry Customers

Posted on December 15th, 2020 by Roland Francis Dacillo

Providing excellent customer service can be a game-changer for businesses. Lousy customer service impacts a business’s overall performance and may even lead to its failure. According to American Express, 68% of customers say that the key to their positive service experience was a pleasant customer service representative (CSR). However, no matter how pleasant a business’s customer service […]

dealing with difficult customers

Take A Chill Pill: How To Deal With Difficult Customers

Posted on November 17th, 2020 by Roland Francis Dacillo

Upset customers always have a lot of things to say, and you have to be all ears for them as a support agent. And when the other line becomes silent, how you respond will dictate the flow of the conversation. Mistakes are part of running a business.  When this happens, expect the countless number of […]

bad live chat support customer reaction

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Posted on September 15th, 2020 by Roland Francis Dacillo

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers hope for businesses to provide […]

8 Ways To Say A Positive “No” To Your Customers

8 Ways To Say A Positive “No” To Your Customers

Posted on June 30th, 2020 by Roland Francis Dacillo

How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is some truth to that because […]

angry customer

Types of Angry Customers and How Your Customer Service Representatives Should Handle Them

Posted on June 11th, 2020 by Roland Francis Dacillo

Dealing with angry customers happens daily; it probably happens more often within a day than receiving praise for your company for an entire week. These interactions consume the majority of your agent’s time at work, and as your company’s customer service is your business’s lifeline; they need to know how to handle angry customers.  Angry […]