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Posts Tagged ‘Business’

Active Listening And Its Role In Improving Your Customer Service

Posted on January 24th, 2021 by Roland Francis Dacillo

Healthy human relationships are founded on effective communication, and one way to ensure its effectiveness is through active listening. Active listening is when a person consciously tries to hear the other person’s words while understanding the communicated message.  What is active listening in customer service? Active listening means that customer service representatives focus entirely on what the […]

chatbots

Chatbots and Human – Finding the Right Balance for Customer Service

Posted on December 8th, 2020 by Roland Francis Dacillo

Customer service plays a vital role in bringing success to a business. Good customer service can earn a business an increase in revenue of $823 million. Over three years for a company with $1 billion in annual revenue, while bad customer service can lead to a business’s failure. A majority of businesses today invest in their […]

dealing with difficult customers

Take A Chill Pill: How To Deal With Difficult Customers

Posted on November 17th, 2020 by Roland Francis Dacillo

Upset customers always have a lot of things to say, and you have to be all ears for them as a support agent. And when the other line becomes silent, how you respond will dictate the flow of the conversation. Mistakes are part of running a business.  When this happens, expect the countless number of […]

virtual assistant

Unlocking Success: How to Find the Best Virtual Assistant with the Essential Qualities and Skills

Posted on September 8th, 2020 by Joel

Finding the perfect virtual assistant can be a real head-scratcher. And let’s face it, training one from miles away without the benefit of nonverbal cues can be like trying to ride a unicycle blindfolded. But fear not, my friends! With the right set of skills and qualities, your virtual assistant can be a true lifesaver, […]

Productivity 101: How to Make the Most of Your Time by Taking a Break

Posted on August 18th, 2020 by Joel

We are brought up in a society where skipping lunch is equivalent to hard work, and taking a break is not written on the list of priorities to do throughout the day. When your day is jam-packed with due dates and deadlines, the tendency is you will abuse yourself by making the most of your […]

live chat software solution

What is the Best Live Chat Software and Why Should I Get One?

Posted on August 3rd, 2020 by Roland Francis Dacillo

In this digital age, the expectations of customers have been growing more than ever. Making your customers wait isn’t the best thing to do especially during this age wherein everything is handed down to you in an instant. So to keep your business afloat and be on the right track, remember these two words —live […]