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Posts Tagged ‘customer care’

customer service today

Reasons Why Customer Service Brings Success To Your Business

Posted on November 24th, 2020 by Roland Francis Dacillo

We’re going to tell you a story about customer service. In 2013, a Twitter user complained at an airline about their lost luggage. Now, we’re talking about social media here where information is easily picked up by thousands of other users in just a short time. You’d expect the airline’s social media team to attend […]

dealing with difficult customers

Take A Chill Pill: How To Deal With Difficult Customers

Posted on November 17th, 2020 by Roland Francis Dacillo

Upset customers always have a lot of things to say, and you have to be all ears for them as a support agent. And when the other line becomes silent, how you respond will dictate the flow of the conversation. Mistakes are part of running a business.  When this happens, expect the countless number of […]

bad customer service

Correlation Between Bad Customer Service and Overall Business Performance – An Analysis

Posted on October 27th, 2020 by Roland Francis Dacillo

There’s no doubt that customer service plays a vital role in bringing success to your business. It brings customer loyalty, free promotion in word-of-mouth advertising, and can even overcome poor marketing strategies if done right. But just as excellent customer service provides your business with these benefits, bad customer service can also negatively impact your […]

email

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Posted on October 6th, 2020 by Roland Francis Dacillo

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer service. It’s true; customers want […]