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Posts Tagged ‘customer satisfaction’

angry customers

Customer Support 101: Things Not to Say to Angry Customers

Posted on December 15th, 2020 by Roland Francis Dacillo

Providing excellent customer service can be a game-changer for businesses. Lousy customer service impacts a business’s overall performance and may even lead to its failure. According to American Express, 68% of customers say that the key to their positive service experience was a pleasant customer service representative (CSR). However, no matter how pleasant a business’s customer service […]

happy and satisfied customer

7 Things Your Customers Wish You Knew About Them

Posted on October 13th, 2020 by Roland Francis Dacillo

Gaining customer loyalty is a crucial step in growing your business and building your brand. One of the first milestones in starting a company is achieved when you finally gained faithful customers from several failed accounts. Through this patron, news of your excellent customer service will spread across town. And your sphere of influence will […]

email

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Posted on October 6th, 2020 by Roland Francis Dacillo

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer service. It’s true; customers want […]

We Busted These 5 Customer Service Myths You Need To Avoid!

Posted on September 22nd, 2020 by Roland Francis Dacillo

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short, myths have always been a […]

bad live chat support customer reaction

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Posted on September 15th, 2020 by Roland Francis Dacillo

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers hope for businesses to provide […]