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Posts Tagged ‘Customer Service Skills’

angry customers

Customer Support 101: Things Not to Say to Angry Customers

Posted on December 15th, 2020 by Roland Francis Dacillo

Providing excellent customer service can be a game-changer for businesses. Lousy customer service impacts a business’s overall performance and may even lead to its failure. According to American Express, 68% of customers say that the key to their positive service experience was a pleasant customer service representative (CSR). However, no matter how pleasant a business’s customer service […]

Active Listening And Its Role In Improving Your Customer Service

Posted on November 24th, 2020 by Roland Francis Dacillo

Healthy human relationships are founded by effective communication, and one way to ensure its effectiveness is through active listening. Active listening is when a person makes a conscious effort to hear the words the other person is saying. While understanding the complete message that’s communicated.  What is active listening in customer service? Active listening in customer service means […]

motivated Customer service team

Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

Posted on November 3rd, 2020 by Roland Francis Dacillo

When it comes to providing excellent customer service, no amount of digital marketing tools and strategies can beat a highly driven customer service team. A great team can mobilize your business in achieving target goals and in reaching significant milestones. As your front liners who directly interact and transact with the clients, they are the […]

bad customer service

Correlation Between Bad Customer Service and Overall Business Performance – An Analysis

Posted on October 27th, 2020 by Roland Francis Dacillo

There’s no doubt that customer service plays a vital role in bringing success to your business. It brings customer loyalty, free promotion in word-of-mouth advertising, and can even overcome poor marketing strategies if done right. But just as excellent customer service provides your business with these benefits, bad customer service can also negatively impact your […]

happy and satisfied customer

7 Things Your Customers Wish You Knew About Them

Posted on October 13th, 2020 by Roland Francis Dacillo

Gaining customer loyalty is a crucial step in growing your business and building your brand. One of the first milestones in starting a company is achieved when you finally gained faithful customers from several failed accounts. Through this patron, news of your excellent customer service will spread across town. And your sphere of influence will […]

email

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Posted on October 6th, 2020 by Roland Francis Dacillo

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer service. It’s true; customers want […]

We Busted These 5 Customer Service Myths You Need To Avoid!

Posted on September 22nd, 2020 by Roland Francis Dacillo

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short, myths have always been a […]

8 Ways To Say A Positive “No” To Your Customers

8 Ways To Say A Positive “No” To Your Customers

Posted on June 30th, 2020 by Roland Francis Dacillo

How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is some truth to that because […]

best customer service practices

12 Tips to Level Up Your Customer Service Skills

Posted on June 7th, 2020 by Roland Francis Dacillo

One of the best ways to promote your business for free is by providing excellent customer service to your clients. Not only will it result in a significant increase in sales, but following good customer service practices will help you gain the loyalty of your customers. With this, you will be able to create a […]