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Posts Tagged ‘customer service’

Active Listening And Its Role In Improving Your Customer Service

Posted on January 24th, 2021 by Roland Francis Dacillo

Healthy human relationships are founded by effective communication, and one way to ensure its effectiveness is through active listening. Active listening is when a person makes a conscious effort to hear the words the other person is saying. While understanding the complete message that’s communicated.  What is active listening in customer service? Active listening in customer service means […]

angry customers

Customer Support 101: Things Not to Say to Angry Customers

Posted on December 15th, 2020 by Roland Francis Dacillo

Providing excellent customer service can be a game-changer for businesses. Lousy customer service impacts a business’s overall performance and may even lead to its failure. According to American Express, 68% of customers say that the key to their positive service experience was a pleasant customer service representative (CSR). However, no matter how pleasant a business’s customer service […]

chatbots

Chatbots and Human – Finding the Right Balance for Customer Service

Posted on December 8th, 2020 by Roland Francis Dacillo

Customer service plays a vital role in bringing success to a business. Good customer service can earn a business an increase in revenue of $823 million. Over three years for a company with $1 billion in annual revenue, while bad customer service can lead to a business’s failure. A majority of businesses today invest in their […]

customer service today

Reasons Why Customer Service Brings Success To Your Business

Posted on November 24th, 2020 by Roland Francis Dacillo

We’re going to tell you a story about customer service. In 2013, a Twitter user complained at an airline about their lost luggage. Now, we’re talking about social media here where information is easily picked up by thousands of other users in just a short time. You’d expect the airline’s social media team to attend […]

dealing with difficult customers

Take A Chill Pill: How To Deal With Difficult Customers

Posted on November 17th, 2020 by Roland Francis Dacillo

Upset customers always have a lot of things to say, and you have to be all ears for them as a support agent. And when the other line becomes silent, how you respond will dictate the flow of the conversation. Mistakes are part of running a business.  When this happens, expect the countless number of […]

motivated Customer service team

Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

Posted on November 3rd, 2020 by Roland Francis Dacillo

When it comes to providing excellent customer service, no amount of digital marketing tools and strategies can beat a highly driven customer service team. A great team can mobilize your business in achieving target goals and in reaching significant milestones. As your front liners who directly interact and transact with the clients, they are the […]

bad customer service

Correlation Between Bad Customer Service and Overall Business Performance – An Analysis

Posted on October 27th, 2020 by Roland Francis Dacillo

There’s no doubt that customer service plays a vital role in bringing success to your business. It brings customer loyalty, free promotion in word-of-mouth advertising, and can even overcome poor marketing strategies if done right. But just as excellent customer service provides your business with these benefits, bad customer service can also negatively impact your […]

happy and satisfied customer

7 Things Your Customers Wish You Knew About Them

Posted on October 13th, 2020 by Roland Francis Dacillo

Gaining customer loyalty is a crucial step in growing your business and building your brand. One of the first milestones in starting a company is achieved when you finally gained faithful customers from several failed accounts. Through this patron, news of your excellent customer service will spread across town. And your sphere of influence will […]

We Busted These 5 Customer Service Myths You Need To Avoid!

Posted on September 22nd, 2020 by Roland Francis Dacillo

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short, myths have always been a […]

bad live chat support customer reaction

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Posted on September 15th, 2020 by Roland Francis Dacillo

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers hope for businesses to provide […]