Are you looking for a virtual assistant?

PBcom Tower, Ayala Ave., Makati City

Posts Tagged ‘customer service’

24/7 customer support

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Posted on September 1st, 2020 by Roland Francis Dacillo

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy for approaching this kind of […]

Fix The Errors: How Technical Support Bring Growth to Your Business

Posted on September 1st, 2020 by Roland Francis Dacillo

Have you experienced purchasing a new electronic device and being excited to use it to find out that it won’t even start? You start to get irritated but still try to keep calm. And so you read the product’s manual again and again, but you just can’t find a way to fix the problem. This […]

live chat software solution

What is the Best Live Chat Software and Why Should I Get One?

Posted on August 3rd, 2020 by Roland Francis Dacillo

In this digital age, the expectations of customers have been growing more than ever. Making your customers wait isn’t the best thing to do especially during this age wherein everything is handed down to you in an instant. So to keep your business afloat and be on the right track, remember these two words —live […]

8 Ways To Say A Positive “No” To Your Customers

8 Ways To Say A Positive “No” To Your Customers

Posted on June 30th, 2020 by Roland Francis Dacillo

How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is some truth to that because […]

angry customer

Types of Angry Customers and How Your Customer Service Representatives Should Handle Them

Posted on June 11th, 2020 by Roland Francis Dacillo

Dealing with angry customers happens daily; it probably happens more often within a day than receiving praise for your company for an entire week. These interactions consume the majority of your agent’s time at work, and as your company’s customer service is your business’s lifeline; they need to know how to handle angry customers.  Angry […]

best customer service practices

12 Tips to Level Up Your Customer Service Skills

Posted on June 7th, 2020 by Roland Francis Dacillo

One of the best ways to promote your business for free is by providing excellent customer service to your clients. Not only will it result in a significant increase in sales, but following good customer service practices will help you gain the loyalty of your customers. With this, you will be able to create a […]

social media customer service

Other Ways to Connect? Leveraging Social Media for a Robust Customer Service

Posted on June 6th, 2020 by Roland Francis Dacillo

Did you know that an average person spends 2 hours and 22 minutes on social media? Well, for an average person, this sounds alarming. You might want to stand up and take a walk or take a nap to rest those eyes and minds. But for a business owner like you, this one sounds interesting? […]