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Posts Tagged ‘customers’

customer service today

Reasons Why Customer Service Brings Success To Your Business

Posted on November 24th, 2020 by Roland Francis Dacillo

We’re going to tell you a story about customer service. In 2013, a Twitter user complained at an airline about their lost luggage. Now, we’re talking about social media here where information is easily picked up by thousands of other users in just a short time. You’d expect the airline’s social media team to attend […]

motivated Customer service team

Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

Posted on November 3rd, 2020 by Roland Francis Dacillo

When it comes to providing excellent customer service, no amount of digital marketing tools and strategies can beat a highly driven customer service team. A great team can mobilize your business in achieving target goals and in reaching significant milestones. As your front liners who directly interact and transact with the clients, they are the […]

happy and satisfied customer

7 Things Your Customers Wish You Knew About Them

Posted on October 13th, 2020 by Roland Francis Dacillo

Gaining customer loyalty is a crucial step in growing your business and building your brand. One of the first milestones in starting a company is achieved when you finally gained faithful customers from several failed accounts. Through this patron, news of your excellent customer service will spread across town. And your sphere of influence will […]

email

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Posted on October 6th, 2020 by Roland Francis Dacillo

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer service. It’s true; customers want […]

We Busted These 5 Customer Service Myths You Need To Avoid!

Posted on September 22nd, 2020 by Roland Francis Dacillo

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short, myths have always been a […]

24/7 customer support

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Posted on September 1st, 2020 by Roland Francis Dacillo

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy for approaching this kind of […]

8 Ways To Say A Positive “No” To Your Customers

8 Ways To Say A Positive “No” To Your Customers

Posted on June 30th, 2020 by Roland Francis Dacillo

How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is some truth to that because […]

angry customer

Types of Angry Customers and How Your Customer Service Representatives Should Handle Them

Posted on June 11th, 2020 by Roland Francis Dacillo

Dealing with angry customers happens daily; it probably happens more often within a day than receiving praise for your company for an entire week. These interactions consume the majority of your agent’s time at work, and as your company’s customer service is your business’s lifeline; they need to know how to handle angry customers.  Angry […]