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Posts Tagged ‘email support’


5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Posted on October 6th, 2020 by Roland Francis Dacillo

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer service. It’s true; customers want […]

bad live chat support customer reaction

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Posted on September 15th, 2020 by Roland Francis Dacillo

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers hope for businesses to provide […]

email management software

12 Must-Have Software To Give Your Business A Hassle-Free Email Management Experience

Posted on June 5th, 2020 by Roland Francis Dacillo

Email isn’t dead. With the recent rise of social media, many are saying that email is past its prime. But according to 2019 statistics, there are 3.9 billion email users in the world.  Email remains an effective channel that allows you to listen and communicate with your customers. Huge amounts of messages about requests, questions, and […]