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Posts Tagged ‘irate customers’

8 Ways To Say A Positive “No” To Your Customers

8 Ways To Say A Positive “No” To Your Customers

Posted on June 30th, 2020 by Roland Francis Dacillo

How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is some truth to that because […]

angry customer

Types of Angry Customers and How Your Customer Service Representatives Should Handle Them

Posted on June 11th, 2020 by Roland Francis Dacillo

Dealing with angry customers happens daily; it probably happens more often within a day than receiving praise for your company for an entire week. These interactions consume the majority of your agent’s time at work, and as your company’s customer service is your business’s lifeline; they need to know how to handle angry customers.  Angry […]