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Posts Tagged ‘live chat’

bad live chat support customer reaction

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Posted on September 15th, 2020 by Roland Francis Dacillo

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers hope for businesses to provide […]

24/7 customer support

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Posted on September 1st, 2020 by Roland Francis Dacillo

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy for approaching this kind of […]

live chat software solution

What is the Best Live Chat Software and Why Should I Get One?

Posted on August 3rd, 2020 by Roland Francis Dacillo

In this digital age, the expectations of customers have been growing more than ever. Making your customers wait isn’t the best thing to do especially during this age wherein everything is handed down to you in an instant. So to keep your business afloat and be on the right track, remember these two words —live […]

Boost Your Website Engagement through Live Chat Support

Posted on June 4th, 2020 by Roland Francis Dacillo

In this digital age, where everything seems accessible in just a few clicks on the internet, consumers are now starting to prioritize their convenience more seriously than ever. The online presence of the products and services that you offer might not be enough to seal the deal. Although increasing your visibility can generate more leads […]