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Archive for the ‘Marketing’ Category

Active Listening And Its Role In Improving Your Customer Service

Posted on November 24th, 2020 by Roland Francis Dacillo

Healthy human relationships are founded by effective communication, and one way to ensure its effectiveness is through active listening. Active listening is when a person makes a conscious effort to hear the words the other person is saying. While understanding the complete message that’s communicated.  What is active listening in customer service? Active listening in customer service means […]

Virtual Recruiting Assistants: Why Hire Them For Your Business

Posted on November 10th, 2020 by Roland Francis Dacillo

A virtual assistant is someone who provides various services to businesses from a remote location. They capitalize on the continued advancement of technology that allows them to perform tasks even in their homes’ comfort. They are individuals with specific knowledge and skills for a lot of industries. Virtual assistants can perform services from marketing tasks, […]

motivated Customer service team

Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

Posted on November 3rd, 2020 by Roland Francis Dacillo

When it comes to providing excellent customer service, no amount of digital marketing tools and strategies can beat a highly driven customer service team. A great team can mobilize your business in achieving target goals and in reaching significant milestones. As your front liners who directly interact and transact with the clients, they are the […]

bad customer service

Correlation Between Bad Customer Service and Overall Business Performance – An Analysis

Posted on October 27th, 2020 by Roland Francis Dacillo

There’s no doubt that customer service plays a vital role in bringing success to your business. It brings customer loyalty, free promotion in word-of-mouth advertising, and can even overcome poor marketing strategies if done right. But just as excellent customer service provides your business with these benefits, bad customer service can also negatively impact your […]

blog writing

Free Up Your Time And Have A Virtual Assistant Manage Your Blog

Posted on October 20th, 2020 by Roland Francis Dacillo

It’s no secret that a blog does wonders for your business. It drives organic traffic to your website, generates new leads, connects you to your customers, and many more. This is why business owners take advantage of this powerful tool and utilize it to improve their marketing strategy.  But behind all of these blog contents, […]

email

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Posted on October 6th, 2020 by Roland Francis Dacillo

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer service. It’s true; customers want […]

We Busted These 5 Customer Service Myths You Need To Avoid!

Posted on September 22nd, 2020 by Roland Francis Dacillo

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short, myths have always been a […]

bad live chat support customer reaction

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Posted on September 15th, 2020 by Roland Francis Dacillo

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers hope for businesses to provide […]

24/7 customer support

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Posted on September 1st, 2020 by Roland Francis Dacillo

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy for approaching this kind of […]

search engine optimization

How Search Engine Optimization Works For Your Website

Posted on August 25th, 2020 by Roland Francis Dacillo

Search Engine Optimization or SEO is a topic that most people consider too technical and perplexing to discuss. SEO terms and concepts are indeed a bit complex. However, this online marketing scheme can amp up your website performance and therefore is a great investment in the long run. Do not fret since we have provided […]