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Archive for the ‘Skill’ Category

angry customers

Customer Support 101: Things Not to Say to Angry Customers

Posted on December 15th, 2020 by Roland Francis Dacillo

Providing excellent customer service can be a game-changer for businesses. Lousy customer service impacts a business’s overall performance and may even lead to its failure. According to American Express, 68% of customers say that the key to their positive service experience was a pleasant customer service representative (CSR). However, no matter how pleasant a business’s customer service […]

Fix The Errors: How Technical Support Bring Growth to Your Business

Posted on December 1st, 2020 by Roland Francis Dacillo

Have you experienced purchasing a new electronic device and being excited to use it to find out that it won’t even start? You start to get irritated but still try to keep calm. And so you read the product’s manual again and again, but you just can’t find a way to fix the problem. This […]

Active Listening And Its Role In Improving Your Customer Service

Posted on November 24th, 2020 by Roland Francis Dacillo

Healthy human relationships are founded by effective communication, and one way to ensure its effectiveness is through active listening. Active listening is when a person makes a conscious effort to hear the words the other person is saying. While understanding the complete message that’s communicated.  What is active listening in customer service? Active listening in customer service means […]

customer service today

Reasons Why Customer Service Brings Success To Your Business

Posted on November 24th, 2020 by Roland Francis Dacillo

We’re going to tell you a story about customer service. In 2013, a Twitter user complained at an airline about their lost luggage. Now, we’re talking about social media here where information is easily picked up by thousands of other users in just a short time. You’d expect the airline’s social media team to attend […]

dealing with difficult customers

Take A Chill Pill: How To Deal With Difficult Customers

Posted on November 17th, 2020 by Roland Francis Dacillo

Upset customers always have a lot of things to say, and you have to be all ears for them as a support agent. And when the other line becomes silent, how you respond will dictate the flow of the conversation. Mistakes are part of running a business.  When this happens, expect the countless number of […]

Virtual Recruiting Assistants: Why Hire Them For Your Business

Posted on November 10th, 2020 by Roland Francis Dacillo

A virtual assistant is someone who provides various services to businesses from a remote location. They capitalize on the continued advancement of technology that allows them to perform tasks even in their homes’ comfort. They are individuals with specific knowledge and skills for a lot of industries. Virtual assistants can perform services from marketing tasks, […]

motivated Customer service team

Keep ‘Em Motivated – 10 Tips to Increase Your Customer Service Team’s Morale

Posted on November 3rd, 2020 by Roland Francis Dacillo

When it comes to providing excellent customer service, no amount of digital marketing tools and strategies can beat a highly driven customer service team. A great team can mobilize your business in achieving target goals and in reaching significant milestones. As your front liners who directly interact and transact with the clients, they are the […]

blog writing

Free Up Your Time And Have A Virtual Assistant Manage Your Blog

Posted on October 20th, 2020 by Roland Francis Dacillo

It’s no secret that a blog does wonders for your business. It drives organic traffic to your website, generates new leads, connects you to your customers, and many more. This is why business owners take advantage of this powerful tool and utilize it to improve their marketing strategy.  But behind all of these blog contents, […]

happy and satisfied customer

7 Things Your Customers Wish You Knew About Them

Posted on October 13th, 2020 by Roland Francis Dacillo

Gaining customer loyalty is a crucial step in growing your business and building your brand. One of the first milestones in starting a company is achieved when you finally gained faithful customers from several failed accounts. Through this patron, news of your excellent customer service will spread across town. And your sphere of influence will […]

email

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Posted on October 6th, 2020 by Roland Francis Dacillo

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer service. It’s true; customers want […]