As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers hope for businesses to provide […]
Finding the perfect virtual assistant can be a real head-scratcher. And let’s face it, training one from miles away without the benefit of nonverbal cues can be like trying to ride a unicycle blindfolded. But fear not, my friends! With the right set of skills and qualities, your virtual assistant can be a true lifesaver, […]
Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy for approaching this kind of […]
Have you experienced purchasing a new electronic device and being excited to use it to find out that it won’t even start? You start to get irritated but still try to keep calm. And so you read the product’s manual again and again, but you just can’t find a way to fix the problem. This […]
We are brought up in a society where skipping lunch is equivalent to hard work, and taking a break is not written on the list of priorities to do throughout the day. When your day is jam-packed with due dates and deadlines, the tendency is you will abuse yourself by making the most of your […]
Virtual assistants (VA) are individuals with a set of specialized skills that help you and your company perform small tasks or projects that they can complete independently and remotely—usually in the comfort of their homes. They are professionals who provide a wide range of virtual assistant services from administrative tasks, customer service, and even technical […]
In this digital age, the expectations of customers have been growing more than ever. Making your customers wait isn’t the best thing to do especially during this age wherein everything is handed down to you in an instant. So to keep your business afloat and be on the right track, remember these two words —live […]
How to say no to customers in a positive way? As a customer support representative, this might be an alien concept to you. You almost want to say yes to all of your customers to keep your relationship with them. It’s the only way to keep them, right? There is some truth to that because […]
Here you are, thinking whether blogging is worth it for your business. Let us get you out of the misery and answer it for you: Yes, blogging is worth it. But that’s not enough. There are still many questions left. How sure is this? What will a blog do for a company? Will it bring excellent […]
Dealing with angry customers happens daily; it probably happens more often within a day than receiving praise for your company for an entire week. These interactions consume the majority of your agent’s time at work, and as your company’s customer service is your business’s lifeline; they need to know how to handle angry customers. Angry […]
One of the best ways to promote your business for free is by providing excellent customer service to your clients. Not only will it result in a significant increase in sales, but following good customer service practices will help you gain the loyalty of your customers. With this, you will be able to create a […]
You finally finished the never-ending pile of tasks you have in just a short period and still have the rest of the day with your friends and family. Or maybe spend it on your own—some alone time. You’re probably thinking, No. That’s impossible, only in my dreams. Well, lucky for you, it’s not just imagination, […]
Email isn’t dead. With the recent rise of social media, many are saying that email is past its prime. But according to 2019 statistics, there are 3.9 billion email users in the world. Email remains an effective channel that allows you to listen and communicate with your customers. Huge amounts of messages about requests, questions, and […]
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