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Archive for the ‘Business’ Category

email

5 Reasons On Why Email Is Still An Effective Channel For Your Customer Care

Posted on October 6th, 2020 by Roland Francis Dacillo

Email is obsolete. Dying. Dead. Probably, these are what you associate with the word “Email.” Well, we cannot put all the blame on you. Social media is on the rise, and the future sure looks bright. Companies are slowly turning their social media accounts as their primary channel of customer service. It’s true; customers want […]

We Busted These 5 Customer Service Myths You Need To Avoid!

Posted on September 22nd, 2020 by Roland Francis Dacillo

When we talk about myths, we think of stories, legends, or folk tales passed down to generations of families to explain the mysteries of life or give us a lesson. Your mother heard it, your younger brother knows it, and your grandfather got the story from your great-grandmother. In short, myths have always been a […]

bad live chat support customer reaction

Mistakes You’re Making in Your Live Chat Support and How to Avoid Them

Posted on September 15th, 2020 by Roland Francis Dacillo

As more businesses emerge in the market, the competition to provide excellent customer experience gets tighter. According to Gartner, more than two-thirds of marketers believe that companies compete more based on customer service. And while the rivalry of companies intensifies, customer expectation also rises. Zendesk reveals that 87% of customers hope for businesses to provide […]

virtual assistant

Finding the Right One: Qualities and Skills Your Rockstar Virtual Assistant Should Have

Posted on September 8th, 2020 by Roland Francis Dacillo

Training an assistant takes time and can be difficult in some cases. It can be more challenging if you are doing it from miles away, where there are no reaction features like minimal sighs, facial expression, body gestures, and other nonverbal actions. Honestly, it is not that hard as long as they have these astounding […]

Fix The Errors: How Technical Support Bring Growth to Your Business

Posted on September 1st, 2020 by Roland Francis Dacillo

Have you experienced purchasing a new electronic device and being excited to use it to find out that it won’t even start? You start to get irritated but still try to keep calm. And so you read the product’s manual again and again, but you just can’t find a way to fix the problem. This […]

24/7 customer support

The Ultimate Guide On Delivering 24/7 Customer Support The Right Way

Posted on September 1st, 2020 by Roland Francis Dacillo

Implementing a 24/7 customer support to your business is almost a bittersweet feeling. Rewarding but also tricky. This means that your customer base is growing, and you have to keep up with the changes to improve your service. For every business that scales up, one must have a good strategy for approaching this kind of […]

search engine optimization

How Search Engine Optimization Works For Your Website

Posted on August 25th, 2020 by Roland Francis Dacillo

Search Engine Optimization or SEO is a topic that most people consider too technical and perplexing to discuss. SEO terms and concepts are indeed a bit complex. However, this online marketing scheme can amp up your website performance and therefore is a great investment in the long run. Do not fret since we have provided […]

Productivity 101: How to Make the Most of Your Time by Taking a Break

Posted on August 18th, 2020 by Roland Francis Dacillo

We are brought up in a society where skipping lunch is equivalent to hard work, and taking a break is not written amongst the list of priorities to do throughout the day. When your day is jam-packed with due dates and deadlines, the tendency is you will abuse yourself by making the most of your […]

virtual assistant with laptops

The Better Choice: Virtual Assistant Agency vs. Freelance VA

Posted on August 11th, 2020 by Roland Francis Dacillo

Virtual assistants (VA) are individuals with a set of specialized skills that help you and your company perform small tasks or projects that they can complete independently and remotely—usually in the comfort of their homes. They are professionals who provide a wide range of virtual assistant services from administrative tasks, customer service, and even technical […]

live chat software solution

What is the Best Live Chat Software and Why Should I Get One?

Posted on August 3rd, 2020 by Roland Francis Dacillo

In this digital age, the expectations of customers have been growing more than ever. Making your customers wait isn’t the best thing to do especially during this age wherein everything is handed down to you in an instant. So to keep your business afloat and be on the right track, remember these two words —live […]